Purchase Policy

PURCHASE POLICY
 
Our goal at Laughing Skull Lounge is to make your night of fun as easy and efficient as possible. Our Purchase Policy is designed to provide you with the information you need to ensure a smooth transaction and trouble-free retrieval of your tickets once you get to Laughing Skull Lounge. Please take a minute to read the following:
 
DELIVERY OF SERVICE
 
By completing your purchase, you acknowledge delivery of service is at The Laughing Skull Lounge on the day, date and time of the comedy show you are purchasing. If you are not able to attend the comedy show, please refer to our REFUNDS section.
 
If Laughing Skull Lounge is not able to deliver the comedy show you purchased, we will refund 100% of your money.
 
If we deliver these services and you are not in attendance, you are NOT eligible for a refund.
 
Again, by completing your purchase you acknowledge delivery of services is at Laughing Skull Lounge on the date and time of the show you purchased.
 
NO SHOW DISRUPTIONS
 
We want everyone to have fun at our comedy shows. If you heckle the comedian, disrupt the show or people around you, we will give you a notice and ask you to stop that behavior. If yo continue the behavior, you will be removed from the premises with NO REFUND.
 
 
NO REFUNDS OR EXCHANGES WITHIN 24 HOURS OF SHOWTIME
 
In accordance with our Terms of Service, Laughing Skull Lounge does not offer refunds or exchanges of tickets purchased within 24 hours of show time. This means that you may refund or exchange your tickets if you give us at least 24 hours notice via email at whatup@laughingskulllounge.com
 
In addition, tickets purchased through Laughing Skull Lounge's website may be subject to a per-ticket Convenience Charge, which is non-refundable except in extraordinary circumstances where Laughing Skull Lounge is unable to honor your tickets purchased through our website (i.e., if a show time is cancelled, no seat was available in the theater, etc.). Before purchasing your tickets we urge you to confirm the title, time and location of the shows, performances, appearances, events, special events, classes, or other similar artistic showcases ("Event" or "Events") you wish to see.
 
At the time of your order, Laughing Skull Lounge will place an order for your tickets in our ticketing system, reducing the number of seats available for the chosen show. While this allows us to provide our customers with the clear benefit of guaranteed seats, it prevents Laughing Skull Lounge from reselling tickets in the event that you do not attend your show. However, your seat will only be guaranteed for up until twenty (20) minutes after the commencement of the comedy show.
 
If you cannot attend the show for which you have purchased tickets, you may contact us at whatup@laughingskulllounge.com to inquire about our policy on refunds and exchanges. We strongly recommend that you contact us no later than 24 hours prior to your shows commencement time, as we may not issue refunds or provide exchanges within 24 hours of showtime. Any refund or exchange is at the discretion of Laughing Skull Lounge management and done through email at whatup@laughingskulllounge.com. If a refund is available, we may only refund to you the ticket price, in which event you should contact Laughing Skull Lounge customer service if you also wish to request a refund of our Convenience Charge in the extraordinary circumstances described above (otherwise, the Convenience Charge is non-refundable, as stated above).
 
PICKING UP YOUR TICKETS
 
Please read your online and email confirmation pages carefully, as they provide you with important information about retrieving your tickets.You do NOT need to bring your Print-at-Home Referenced-Coded Ticket to the venue. If you can't print or don't have a printer, just take your confirmation number with you. If you do not have your number, we can look up your tickets via the name you used when making your purchase.
 
AGE AND ID REQUIREMENTS
 
Please be prepared to present your state issued picture I.D. when entering The Vortex Midtown. 
 
Laughing Skull Lounge and The Vortex Midtown require all patrons to be over the age of twenty-one (21) to enter.
 
PAYMENT METHODS
 
Laughing Skull Lounge accepts MasterCard, and Visa. We also accept debit cards. We do not accept "Single-Use" card number security products.
 
TICKET CONFIRMATION AND EVENT RATING & REVIEW E-MAILS
 
As an integral part of your ticketing transaction with our ticketing system LaughStub, we send you via e-mail a ticket confirmation following purchase explaining how to retrieve your tickets, as well as a subsequent invitation to rate-and-review the comedy show and your experience. Providing feedback via the rate-and-review e-mail is optional; if you do not wish to participate, just ignore or delete that email.
 
PRICING AND AVAILABILITY
 
You are responsible for paying all applicable taxes in connection with your purchase of any tickets.
 
QUESTIONS AND CUSTOMER SERVICE
 
If you have any questions about the information above, please contact us at whatup@laughingskulllounge.com
 
Thank you for supporting comedy and Laughing Skull Lounge.